For data devices Zain sells a data-only SIM with 60 GB plus 60 GB for. Their XPress starter costs a one time activation fee of KD 5 and gives KD 5 credit. Socializer: KD 1 - 20 GB for social media apps - activation: 35; All Nighter. As data plan for mobile devices, they offer one package called Prepaid Internet: KD 5 for 60. Community Experts online right now. Ask for FREE. Ask Your Question Fast!
I spotted a post on the reddit front page two nights ago about a guy from Kuwait who ran up a KD3,000 phone bill accidentally and I was going to post about it yesterday but the redditor ended up deleting. But last night he posted it again so here I am writing about it. You can read his full story but I’ll summarize it for this post. A guy borrows his friends sim card since his friend had a Zain plan that included 10GB of roaming internet. He takes the sim card goes to Azerbaijan where he uses the internet all day long since 10GB is a lot of bandwidth and he wasn’t worried about consuming it all.
What the guy and his friend didn’t realize was that Azerbaijan wasn’t part of the countries where he could take advantage of the 10GB of roaming internet so when he checked his phone bill he noticed it was over KD2,500. He freaked out and posted about it on reddit and then a followup saying when he last checked it had gone up even further to over KD3,000.
The guy is pretty screwed because he didn’t read the fine print and the worst part is, its not even his sim card it’s his friends. Now the odd thing I find here is how his mobile operator in this case Zain allow him to rack up such a high bill. I have a Zain line I never use but I keep since I’ve had that number since 1996 and when I don’t pay my bill for a couple of months I get a phone call from accounting telling me I need to pay KD15 or they’ll disconnect my line. And thats just over KD15. If someones phone bill every month is say KD20 a month on average and suddenly in a week it hits KD1,000, wouldn’t that arouse suspicion? Shouldn’t some kind of alarm go off at Zain (or any other operator) when something like this happens?
They would then freeze the account until they could contact the owner of the number to confirm they’re aware of what they’re doing or make sure their phone didn’t get stolen etc. I had an incident once with Burgan Bank when they blocked my ATM card for security reasons because it was used in two different countries within 24 hours. I had used it once in the Kuwait Airport to exchange money and then again in London to buy a train ticket.
I thought that was a bit extreme but the point is companies usually have security measures they take to make sure the customer is protected. I thought telecom operators would have similar security measures but I guess they don’t? Would be great if anyone can shed some light on this. “Now the odd thing I find here is how his mobile operator in this case. allow him to rack up such a high bill.” Simple 1.
Make it easy for unsuspected customers to have their bills sky rocket. Impose travel ban on them and seizure of their vehicles. Which is easily done over here. This is Kuwait, poor souls will beg friends, relatives or even take bank loans to pay the bill. Win for the service provider, win for banks, win for politicians and member of parliament that serve on bank boards. We get butt fucked however that is the tax we pay for living in peace. I was sent an Ooredoo bill for 1600KD (US$5000) for the 6 days I spent in Europe.
I had NOT used my phone but the data was not turned off. Plus I had been very sick so when I thought I sent the SMS to extend the KD10 roaming service it had in fact failed. I was told the payment was unavoidable because (quote) Ooredoo ALREADY paid the European telcomm provider (unquote). I sent an email to the Euro phone company and they told me this was absolutely NOT TRUE, the payment would go to Ooredoo. So this means firstly Kuwaiti phone users are not being told the truth and secondly, telcomms then use the untruth to charge customers huge amounts. PLUS under European law if a roaming bill of a European person reaches €50 a warning is sent. The telcomms authorities should investigate how Kuwaiti phone companies are abusing the system.
Kuwait should implement the same roaming limits/alerts here as under EU law. Shame on all of these unscrupulous telcomms companies! I had elite line (blackberry) in 2011 with roaming free feature, switched provider at destination country than the one I usually default to, was charged 60 KD for data roaming of a data roaming free line, how ironic! Anyways I settled it and tweeted to their CEO the incident, the next thing I was contacted the week after to collect my VIVA elite card, which lasted me 2 years of lounge accesses and postaplus US box which i still made use of as well as concierge service which I never bothered about, but yea. Moral of the story: power of complaining gets you somewhere, sometimes!
Roaming is expensive, always confirm with your provider for plan details and discount packages for all countries to be visited (dont forget any country you might have a layover in if you turn on phone with data roaming active). Roaming charges are delayed as it is relayed from roaming provider to your provider. All consumers should scrutinize their bill every month. Sometimes third party “content service” charges appear such as games, contests, ring tones so forth that may not have been subscribed into by end user. These charges are small and go unnoticed but collectively it must sum into a lot of revenue.
Someone mentioned not having consumer protection, be that is it may this should encourage us all to be vigilant consumers in the market.
SIM Card Specifications:. Type: 4G SIM card. Network server: TSTAR.
Data speed: 4G. Data use: 500MB per day of high speed 4G data (50Mbps) + 300MB per day of high speed 3G data (2Mbps) + unlimited 2G data (250kbps). Service area: Taiwan.
Service days: 5 days. Activation: Must be activated within 90 days after pick up. Size: 3 in 1 (normal, micro, nano).
Supported devices: Mobile phones, tablet computers, WiFi devices. Calls and SMS: Not supported.
Hotspot sharing: Supported (max. Number of connections is dependent on the device) Inclusive Of:. 5 day unlimitied data SIM card.
SIM ejector pin. Package Details SIM Card Specifications:. Type: 4G SIM card. Network server: TSTAR. Data speed: 4G.
Data use: 500MB per day of high speed 4G data (50Mbps) + 300MB per day of high speed 3G data (2Mbps) + unlimited 2G data (250kbps). Service area: Taiwan. Service days: 5 days. Activation: Must be activated within 90 days after pick up. Size: 3 in 1 (normal, micro, nano). Supported devices: Mobile phones, tablet computers, WiFi devices.
Calls and SMS: Not supported. Hotspot sharing: Supported (max.
Number of connections is dependent on the device) Inclusive Of:. 5 day unlimitied data SIM card. SIM ejector pin. SIM Card Specifications:. Type: 4G SIM card. Network server: TSTAR.
Data speed: 4G. Data use: 500MB per day of high speed 4G data (50Mbps) + 300MB per day of high speed 3G data (2Mbps) + unlimited 2G data (250kbps). Service area: Taiwan. Service days: 7 days.
Activation: Must be activated within 90 days after pick up. Size: 3 in 1 (normal, micro, nano). Supported devices: Mobile phones, tablet computers, WiFi devices. Calls and SMS: Not supported. Hotspot sharing: Supported (max. Number of connections is dependent on the device) Inclusive Of:. 7 day unlimitied data SIM card.
SIM ejector pin. Package Details SIM Card Specifications:. Type: 4G SIM card. Network server: TSTAR.
Data speed: 4G. Data use: 500MB per day of high speed 4G data (50Mbps) + 300MB per day of high speed 3G data (2Mbps) + unlimited 2G data (250kbps). Service area: Taiwan. Service days: 7 days.
Activation: Must be activated within 90 days after pick up. Size: 3 in 1 (normal, micro, nano). Supported devices: Mobile phones, tablet computers, WiFi devices.
Calls and SMS: Not supported. Hotspot sharing: Supported (max. Number of connections is dependent on the device) Inclusive Of:. 7 day unlimitied data SIM card. SIM ejector pin. Share your travel experiences with friends and family as you explore your chosen Taiwan destination with a 4G YSIM!
Before leaving Hong Kong, make sure to pick up your SIM card at any of the 4 available locations within the city. As soon as you arrive in Taiwan, follow the quick activation procedure: simply insert the card into your device, wait for activation confirmation, and you're good to go. Stay connected for a total of 5 or 7 days and experience unlimited data with speeds of up to 50Mbps. With a reliable connection, you can explore as you please, find the best food, and more! Additional Information:.
YSIM is a data only card and does not support calls and SMS. Top ups are not available. Most mobile phones that support 'WCDMA 2100 and FDD-LTE 1800' will be able to connect to the 3G or 4G networks after activition.
YSIM is not applicable for customized phones or contract phones. Please ensure your mobile device is suitable for the local network service provider before making your booking. If the SIM cannot be used due to compatibility issues, no refunds or cancelations can be made. General smart phones can activate the SIM simply by switching on Cellular Data and Data Roaming via Settings. In most Asian countries, the card will automatically activate without extra settings.
If you cannot connect to the network after inserting your SIM card or if the network speed is too slow or there are other setting problems, please check your phone settings and network settings. If you still are not able to use it after checking these, please contact Klook customer service. When used in remote areas such as mountains or rural areas, the network signal may be converted to 3G.
Detailed data usage is based on the backend data of the telecommunications company. YSIM data use is subject to the fair use policy to maintain the quality of the network connection. Operators can control data speeds for customers who use very large amounts of network data in a short period of time, which may result in slow or no internet access. In order to ensure normal use, please try to avoid watching videos or downloading large files over a long period of time How To Use. You can present either a printed or a mobile voucher for this activity. The SIM card is valid for 5 or 7 days after activation on a 24 hour basis (not calendar days - e.g. For a 5 day SIM card, if you activate your SIM on 1 Oct at 9:00pm, it will be valid until 6 Oct 9:00pm).
The SIM card must be activated within 90 days after pick up. It is strongly recommended to activate your SIM card as soon as you arrive at your destination to avoid any instances of failed activation Pick Up Information:. Please choose your pick up location upon booking. Customers can change their pick up locations without further notice after payment Hong Kong International Airport. Address: Counter A13, Arrival Hall, Hong Kong International Airport Terminal 1. Opening hours: 7:00am -11:00pm, daily Causeway Bay. Address: Shop No.
160, Causeway Place, 2 Great George St, Causeway Bay. Please check the for assistance. Opening hours: Monday-Saturday: 1:30pm-9:00pm.
Closed on Sundays and public holidays. How to get there: Take the MTR to Causeway Bay Station, then take Exit D1. Causeway Place is a 2 minute walk from the station Mong Kok. Address: Shop 230, 2/F, W Plaza, 608 Nathan Road, Mongkok, Kowloon, Hong Kong.
Please check the for assistance. Opening hours: Weekdays: 10:00am-7:00pm; every Saturday: 10:00am-1:00pm. Closed on Sundays and public holidays. How to get there: Take the MTR to Mong Kok Station, then take Exit E2. W Plaza is an 8 minute walk from the station Sheung Wan. Address: Beng Seng Travel, Shop 310-312,3/F, Shun Tak Centre, 200 Connaught Road Central, Sheung Wan.
Please check the for assistance. Opening hours: 9:00am-1:00am,daily.
How to get there: Take the MTR to Sheung Wan Station, then take Exit D. Shun Tak Centre is a 4 minute walk from the station Activation Procedure:. Most phones do not need to be set up. You can simply plug and play!. Upon arrival at your destination, insert the SIM into your device and wait for activation confirmation.
Your phone will connect to the network automatically. If your SIM does not activate, please follow the instructions below to set the APN.
After manually setting the APN, please restart your device. No cancelations, refunds or changes can be made YSIM Terms of Use Your Agreement. 1.1 YSIM pre-paid data SIM card (“YSIM”, “SIM card” or “Services”) is a pre-paid mobile data service provided by Gridtel International Limited and Klook Travel Technology Limited (“Klook”). These terms of use (“this Terms of Use”), together with the, apply to all customers who make a purchase and/or use YSIM. Please read them carefully before using YISM.
“You” and “your” when used in this Terms of Use includes (1) any person who accesses the Klook website and (2) persons who make a purchase or for whom you make a purchase of YSIM. 1.2 We reserve the right to change or modify any part of this Terms of Use or the Terms and Conditions of Klook at any time without prior notice. 1.3 Your continued use of YSIM constitutes your acceptance of this Terms of Use and the Terms and Conditions of Klook, and your assumption of responsibilities to comply with all applicable laws and regulations. If you do not agree with any of these terms, do not use or access or continue to use or access the Klook website and/or the Services. 1.4 The Terms of Use have been drafted, and shall be construed, in the English language. If there are any inconsistency between the English language version and a translated version, the English language version of the Terms of Use shall always prevail.
YSIM Products and Services. 2.1 The mobile data of YSIM is provided to you by Gridtel International Ltd (Company registration number: 0854307), a Hong Kong incorporated company. Customer services (including customer support and top-up services, where applicable) YSIM is provided to you by Klook Travel Technology Limited (Company registration number: 2092911), a Hong Kong incorporated company. 2.2 YSIM provides data roaming and data tethering service but does not include peer-to-peer applications (P2P), FTP file sharing, webcam applications, voice or SMS service.
2.3 YSIM works on mobile phones, tablets, iPads (except the Wifi model) and pocket Wifi devices. The actual service quality and data transmission speed may vary due to factors, including but not limited to, the network traffic, the setting of the device, the file size of the upload/download content and other external reasons. 2.4 The data package is activated from the time that you first access data using the SIM card. For multiple-day package, the data package must be used on consecutive days. 2.5 Where applicable, if you visit multiple countries and/or regions which are covered under different data packages in a single day, you may need to purchase more than one data packages.
2.6 YSIM may be used on networks of telecommunication operators (“Operators”) with which we have arrangements for mobile data services. The number and coverage of network are subject to change without any prior written notice. Please refer to for details. 2.7 Subject to the Fair Usage Policy (FUP) explained below in Section 4, when your data usage reaches a limit, data speed will be capped at certain speed as specified on the product page in order to ensure other customers’ usage of the data will not be disrupted.
2.8 For faster data transmission rate, customers are recommended to disable the software auto-update function and to use free Wifi for activities that require high data usage. 2.9 Charges for YSIM are denominated in Hong Kong Dollars, unless stated otherwise. 2.10 The current charges, including price schedule and packages information for YSIM, can be found. Please note that the price schedule may be amended by YSIM without any prior written notice. User is encouraged to regularly check the website to ascertain if there are any changes and to review such changes. 2.11 Data package and SIM card must be used within the specified valid period as stated on the product page.
The SIM card will become invalid once the data package has expired. Invalid SIM card will not be replaced or given any refund. Limitation of Services. 3.1 The use of YSIM is limited within the country or region specified on the data package purchased by you. You will be solely responsible for any additional costs incurred for using YSIM outside of the specified country and/or region. 3.2 The network quality and accessibility vary from locations. YSIM does not warrant that:.
(a) the data transmission will occur at any particular speed or time;. (b) the network connection will not cease;. (c) the network will transmit all traffic;. (d) the network will be free from authorized access. 3.3 You are solely responsible to comply with all relevant laws and regulations of the country and/or region where you use the SIM card. We will not be responsible for any of your non-compliance.
Fair Usage Policy. 4.1 To ensure all customer can fairly enjoy network services, the Operators may implement Fair Usage Policy (FUP) in accordance with the business practices of their countries and/or region. 4.2 If FUP is implemented, the Operators will generally apply a cap on the amount of wireless data when a customer has exceeded a certain limit within a specific period of time. As a result, the transfer of a specific data will be limited and the connection speed will slow down.
4.3 Upon excessive usage, the Operators may adjust the network quality. When there are large number of users simultaneously access to the network resources, you may experience a temporary slow-down in using the network. This situation will be alleviated once the usage returns back to normal level. 4.4 Operators have sole discretion to modify their service policies without prior notice, in which we will not intervene. 4.5 To safeguard the network stability, the Operators reserve the right to terminate the services if your data usage adversely affect other users. 4.6 No refund or discount will be granted for the above circumstances.
Replacement and Refund. 5.1 If you cannot use the Services for any reasons, please call the customer support hotline or submit a refund request to support @klook.com as soon as possible and in any event no later than 14 days from the Service activation date. For details on customer support, please refer to Section 8 Contact.
5.2 We hereby reserve the right of the final decision on any replacement or refund request for the SIM card. Privacy Policy 6.1 For Klook’s policy relating to its use of your personal data, please review Klook’s current, which is hereby incorporated by reference to this Terms of Use. Your acceptance of this Terms of Use constitutes your acceptance and agreement to be bound by Klook’s privacy policy. Disclaimer. 7.1 We shall not be liable for any damages and losses incurred due to the fault of the Operators. 7.2 We do not represent and warrant that the SIM cards nor the operation of the data service will be uninterrupted, timely, secure, or free from errors.
The quality and accessibility of the SIM card are subject to certain limitations and circumstances that are beyond our reasonable control, including but not limited to, other customers’ usage, geographic conditions and the quality of customers’ mobile device. 7.3 We shall not be liable for customers’ failure to access to the internet services caused by their mobile devices.
7.4 No refund will be provided in cases of stolen, loss, damaged or destroyed SIM cards. 7.5 We may modify or suspend the Services for maintenance, upgrading, security or other valid reasons. We will promptly notify you if there is any service disruption. 7.6 We shall not be responsible to short-circuit, fire, casualties, damages or losses to the customers resulting from their own negligence and inappropriate use of mobile devices. Contact.
8.1 Please contact Klook at (+852) 3018-3975 or [email protected] for requesting for refunds, cancellations, returns or customer support. Reply from Klook Thank you for raising your concern to us. We sincerely regret to hear that you had unsatisfactory experience and we take your feedback extremely seriously. Your case has been noted and passed to the local operator for further improvement.
Your understanding will be much appreciated. Thank you for raising your concern to us. We sincerely regret to hear that you had unsatisfactory experience and we take your feedback extremely seriously. Your case has been noted and passed to the local operator for further improvement. Your understanding will be much appreciated. Reply from Klook Thank you for choosing a road trip. Sorry for not getting a pleasant service experience!
Kelu has always been committed to providing users with a quality and convenient service experience. Signals may be affected when the network signal is crowded or in the suburbs. But I am really sorry to have this experience.
Your feedback has been forwarded to your local service provider for investigation follow-up for improvement. I hope that on the next trip, we can bring you more comfortable service. I look forward to your understanding and support, I wish you a pleasant journey! 感謝您選擇客路旅行。很抱歉您未能得到愉快的服務體驗!客路一向致力於爲用戶們提供優質便捷的服務體驗。由於網路訊號在人潮較多或是郊區時,訊號有可能會受到影響。但真的很抱歉讓您有此體驗。您的反饋已經轉發至當地服務商進行調查跟進以作改善。希望在下一次的旅途中,我們可以給您帶來更加舒心的服務。期待您的理解與支持,祝您旅途愉快!. Reply from Klook Thank you for choosing a road trip.
Sorry for not getting a pleasant service experience! Kelu has always been committed to providing users with a quality and convenient service experience. Signals may be affected when the network signal is crowded or in the suburbs. But I am really sorry to have this experience. Your feedback has been forwarded to the local service provider for investigation follow-up for q improvement. I hope that on the next trip, we can bring you more comfortable service.
I look forward to your understanding and support, I wish you a pleasant journey! 感謝您選擇客路旅行。很抱歉您未能得到愉快的服務體驗!客路一向致力於爲用戶們提供優質便捷的服務體驗。由於網路訊號在人潮較多或是郊區時,訊號有可能會受到影響。但真的很抱歉讓您有此體驗。您的反饋已經轉發至當地服務商進行調查跟進以作q改善。希望在下一次的旅途中,我們可以給您帶來更加舒心的服務。期待您的理解與支持,祝您旅途愉快!.
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